FOR EMPLOYMENT WITH PRESS-ONE
Thank-you for your interest in Press-One. Here's a brief description of what we do and what you can expect when working at Press-One.
Press-One provides customer service for dozens of companies in several different industries. Many companies outsource their customer service function to us for a number of reasons - we have world-class technology, great employees, excellent site locations and expertise in handling technical call center functions that most companies just don't have. This allows our client companies to focus on their core business and leave the call center stuff to the experts.
When a customer calls companies like Advanced Energy, USA TODAY, State of Colorado, etc., Press-One answers the phone on behalf of that company. Our agents are trained to act as representatives of that company. They answer customer questions, input customer data, update records, fix problems, etc., Our computers are linked directly to the respective company's computers and, in most instances, the customer assumes they are speaking directly to the company they called. That's a good thing!
Our agents spend most of their time at a desk, working on a computer, speaking with people over the phone. Our agents are guaranteed an hourly wage and they have the ability to earn extra money on almost every call they handle. We have a great compensation system in place, allowing agents to earn incentives based on the calls they take!
We try to promote from within and encourage you to let us know about special skills or interests that you have. Many of our head-office and managerial positions have been filled directly from our call center. People from all walks of life work in our call centers. We encourage you to fill out the online application and find out more.
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